12bng FAQ — Find answers to all your questions here

Click "Forgot Password?" on the login page. Enter your registered mobile number and an OTP will be sent to you. Use the OTP to set a new password. Your password should be at least 8 characters long and include numbers and special characters.

Entering the wrong password too many times may temporarily lock your account for security reasons. Wait 30 minutes and try again. If the issue persists, reset your password or contact our support team. If your account has been blocked due to a policy violation, our team will reach out to you directly.

Yes, you can change your mobile number. However, since this is a security-sensitive action, OTP verification on your old number and identity confirmation will be required. Submit a change request from Settings or reach out to the support team for assistance.

No, each person may only have one account at 12bng. Creating multiple accounts is a violation of our Terms & Conditions violation and may result in all associated accounts being permanently closed. If you're unable to access your old account, please contact support.

12bng supports the most popular payment methods in Bangladesh:

• Mobile Banking — Personal and merchant numbers
• Nagad — Fast and easy transfers
• Rocket — Dutch-Bangla Mobile Banking
• Bank Transfer — To selected banks
• Cryptocurrency — USDT, BTC (selected methods)

Deposits via Mobile Banking, Nagad, or Rocket are typically instant — your 12bng account is usually credited within 1 to 5 minutes. Bank transfers may take 1 to 3 business days. If there's a delay, contact support with your payment reference number.

Withdrawals are typically processed within 15 minutes to 24 hours of submitting your request. Completing KYC verification speeds up the process. The minimum withdrawal amount is BDT 500 and the maximum is BDT 500,000 per day.

12bng does not charge any deposit fees. However, your mobile banking provider (Mobile Banking, Nagad, Rocket) may apply their own transfer fees. A small fee may apply to withdrawals depending on the method used, and this will be clearly displayed before you complete the transaction.

Wait 5 to 10 minutes first. If the balance still hasn't updated, contact our support team with a screenshot of the payment and the transaction ID. We'll resolve the issue as quickly as possible — most cases are sorted within 1 hour.

A wagering requirement means you must place bets a specified number of times before you can withdraw bonus funds. For example, a bonus of BDT 1,000 with a 20x wagering requirement means you need to wager a total of BDT 20,000. The terms for each bonus are listed separately in the bonus section.

Every day on 12bng Login logging in daily automatically credits a daily bonus to your account. The bonus amount increases with consecutive logins. You can view it in the "Bonus" section of your bonus dashboard. Missing a day will reset the streak back to the beginning.

Share your unique referral link with friends or acquaintances. When they register and make their first deposit using your link, you'll receive a referral bonus. You can find your referral link in the "Refer & Earn" section of your account settings. A fixed bonus is awarded for each successful referral.

12bng offers a vast game library including:

• Slots — Hundreds of popular slot machine games
• Live Casino — Roulette, blackjack, baccarat, poker
• Sports Betting — cricket, football, tennis, and much more
• Bingo — Fun and exciting bingo games
• Bet — Bet on a variety of events
• Game Lobby — All games in one place

12bng Official App Download Page Available for direct download as an Android APK. iOS users can access it via a mobile browser or add it to their home screen as a PWA. Before installing the APK, enable "Unknown Sources" in your phone's settings.

If suspicious activity is detected, change your password immediately and notify our support team. We'll review your account promptly and secure it if necessary. Remember, 12bng will never ask for your password via email or message.

12bng Sports In the Sports Betting section, you can place bets on cricket (IPL, BPL, World Cup, and more), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, and many other sports. Live Betting lets you wager in real time on matches that are already in progress.

Yes, 12bng uses SSL encryption to keep all your information secure. We never share your password or payment details with third parties. Our full Privacy Policy Read more to find out.

Go to your account settings, navigate to the "Security" section, and enable Two-Factor Authentication. Each time you log in, a one-time OTP will be sent to your mobile for identity verification. Keeping 2FA enabled significantly protects your account from unauthorized access.

If you notice any suspicious activity, change your password immediately and contact our support team. We'll review your account quickly and temporarily secure it if needed. Remember, 12bng will never ask for your password by email or message.

In your 12bng account settings, you can set daily, weekly, or monthly deposit limits and wagering limits. Once set, these limits cannot be changed before the specified period expires. Our Responsible Gaming You can find more details on this page.

Yes, you can temporarily suspend your account for anywhere from 24 hours to 6 months using the Self-Exclusion option in Settings. During this period, logging in or making any transactions will not be possible. For permanent account closure, please contact support.

Spending excessive time or money, losing control, neglecting family and work — these can all be signs of addiction. 12bng supports responsible gaming. If you're experiencing issues, please contact our support team and Responsible Gaming You can find professional organization information on this page.

KYC (Know Your Customer) verification is mandatory under international regulations to prevent fraud, money laundering, and underage participation. It also ensures the security of your account. Large withdrawals cannot be processed without completing KYC.

You will generally need one of the following identity documents:

• National ID Card (NID)
• Passport
• Driving License
• Utility bill or bank statement for address verification

All documents must be clear and legible.

Verification is usually completed within 24 to 48 hours of submitting the correct documents, and faster on business days. You'll receive a confirmation by email or SMS once it's done. If additional documents are needed, our support team will contact you.

There are three ways to contact 12bng support:

• Live Chat — Click the live chat button directly on the site or app
• Email — Email us at [email protected]
• Telegram — Join the official Telegram channel

Our support team is available 24/7 and provides assistance in Bengali.

Live Chat responses typically arrive within 5 minutes. Email support replies within 6 to 12 hours. For urgent payment issues, Live Chat is your best option. When submitting a complaint, clearly provide your account ID and a description of the problem.

Yes, 12bng offers complete support in Bengali, tailored for players in Bangladesh. Whether through live chat or email, you can communicate in Bengali across all channels. Our support agents are fully familiar with local time zones and conditions in Bangladesh.