Addiction Risk Level
Use the self-assessment questions below to understand where you stand.
12bng's Commitment: We believe gaming should be a source of fun and entertainment. Ensuring responsible gaming is central to every decision we make.
1What is Responsible Gaming and why does it matter
Responsible Gaming means enjoying gaming as a form of entertainment — where you stay in control, not the game. At 12bng, playing responsibly means knowing how much time and money you're willing to spend, and keeping within those limits.
Online gaming is growing rapidly in Bangladesh. But like any form of entertainment, it requires boundaries. 12bng has prioritized this from day one. Our goal isn't just to offer games — it's to create a safe, transparent, and responsible gaming environment.
Gaming becomes a problem when it starts to negatively affect your daily life, relationships, work, or finances. 12bng wants to make sure you never reach that point. That's why we've put in place multiple protective tools and support systems.
2Recognizing Problem Signs — Ask Yourself
Gaming addiction doesn't happen overnight — it develops gradually. Watch out for these warning signs:
- Placing more bets in an attempt to recover lost money.
- Repeatedly trying to stop gaming but failing every time.
- Hiding your gaming habits from family or friends.
- Feeling restless, irritable, or depressed when not gaming.
- Losing focus on daily routines, family, or work.
- Borrowing money or draining your savings to fund gaming.
- Sacrificing sleep, meals, or your social life for gaming.
Important: If you notice two or more of the above signs in yourself, don't wait — reach out to 12bng's support team or activate the self-exclusion feature.
3Tips for safe and responsible gaming
Here are some simple but effective tips for practicing responsible gaming at 12bng:
- Set Your Budget: Decide in advance how much you're willing to spend on gaming each day or week — and stick to it.
- Set Time Limits: Decide how long you'll play each day. Set a timer and take regular breaks.
- Play for fun: Gaming is entertainment only — never treat it as a reliable way to make money.
- Accept your losses: Losing is part of the game. Chasing losses by placing more bets is never the answer.
- Don't bet on impulse: Avoid gaming when you are feeling angry, sad, or stressed.
- Avoid Drugs & Alcohol: Gaming under the influence impairs your judgment and increases the likelihood of taking bigger risks.
- Take a Break: Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
- Keep other hobbies: Take part in other entertainment and social activities outside of gaming.
4Financial Protection & Budget Management
Financial protection is the most critical part of Responsible Gaming. 12bng wants you to stay financially safe at all times. A few things to keep in mind:
- Only wager money you can afford to lose without it affecting your daily life.
- Never use money set aside for rent, food, your children's education, or medical expenses for gaming.
- Strictly avoid betting with borrowed money — it only deepens financial hardship.
- Get into the habit of withdrawing your winnings directly instead of betting it all back.
- Keep track of your monthly gaming spend — it helps you stay aware and in control.
Using 12bng's deposit limit feature, you can automatically manage your monthly budget. Go to Account Settings to set it up.
5The role of family & loved ones
Gaming addiction doesn't just affect one person — it impacts the whole family. If you're concerned about a loved one's gaming behavior, here are some steps you can take:
- Talk openly: Share your concerns with empathy, not accusations.
- Gather information: Learn about gaming addiction so you can offer the right support.
- Set your own limits: Stop providing financial support if it is going towards gaming.
- Seek professional help: Counselling is also available for families.
- Let 12bng Know: If you know someone who is underage or struggling with a serious problem, please let our support team know.
6Where to Get Help
Gaming addiction is a recognized mental health condition and it is treatable. If you or someone you care about is struggling, you don't have to face it alone:
- 12bng Support: Reach us anytime via live chat, 24/7.
- Email: [email protected]
- National Mental Health Helpline: For mental health support in Bangladesh, please contact the Kaan Pete Roi helpline.
- Professional counsellor: Visit a mental health professional near you.
Seeking help is not a sign of weakness — it takes real courage. 12bng is always here for you.