12bng Privacy Policy — Your information is safe with us

1Introduction

12bng is a trusted online gaming platform for players in Bangladesh, offering slots, Live Casino, Sports Betting, and bingo. We consider protecting your personal data to be one of our most important responsibilities.

This Privacy Policy explains in detail what types of data 12bng collects, why it is collected, how it is used, and how it is kept secure. We want you to use our platform with complete confidence.

12bng's Privacy Policy is built to international standards and is updated regularly. You will be notified in a timely manner of any changes.

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2What Data We Collect

12bng only collects the information needed to provide our services. We never collect data unnecessarily. Full details of what we collect are outlined below:

• Information you provide directly at the time of registration is collected.
• Technical information is collected automatically while you use the platform.
• Financial information is required for payment processing.
• Usage data is collected through cookies and similar technologies.

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3Purpose of Data Use

12bng uses your data only for specific, legitimate purposes. We never misuse your information or use it for anything beyond what has been authorized.

• Account Management: Ensuring secure registration, login, and account protection.
• Identity Verification: Age and identity verification is conducted to prevent access by minors.
• Payment Processing: Deposits and withdrawals are processed securely.
• Customer Support: Resolving your questions and complaints.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Service Improvement: Analytics to improve your experience.
• Legal Obligations: Meeting regulatory requirements.
• Relevant Communications: Notifying you about bonuses, promotions, and important updates.

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4Data Sharing Policy

12bng does not sell your personal data to third parties. However, limited information may be shared under certain circumstances. Full details are provided below:

• Payment Provider: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process your transactions.
• Identity Verifier: With accredited verification services for completing the KYC process.
• Legal Authorities: Where required by a court order or government directive.
• Security Auditor: To verify the security of the platform.

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5Cookies & Tracking Technologies

12bng's website and app use cookies to function properly. Cookies are small text files stored on your device that help enhance your experience.

You can block or delete non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the platform functions.

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6Data Protection Practices

12bng employs industry-leading security technology to keep your data safe. Our security infrastructure operates across multiple layers of protection.

• 256-bit SSL/TLS encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Protection against unauthorized access.
• Firewall & DDoS Protection: Prevention of cyberattacks.
• Regular Security Audits: Verified by third-party experts.
• Restricted access controls: Only authorized staff can access information on a need-to-know basis.
• Data Backup: Regular backups ensure your data is never lost.
• Staff Training: All staff receive regular training on data protection.

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7Your Rights

12bng believes you own your personal data. That is why we give you the following rights:

To exercise any of the rights above, please contact our support team. We will respond to your request within 30 days.

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8Data Retention Period

12bng does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• Game History: 2 years for dispute resolution.
• Communication records: 1 year for customer support.
• Log files: 90 days for security purposes.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

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9Children's Privacy

12bng is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• Accounts suspected of underage use are suspended immediately.
• Any data found to belong to a minor is deleted without delay.

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10Policy Updates

12bng may update this Privacy Policy when necessary. If changes are made:

• A clear notice will be posted on the website.
• You will be notified via your registered email or mobile number.
• The date of any changes will be updated at the top of this page.
• Separate consent may be required for significant changes.

We recommend checking this page regularly. Continued use of the platform after any changes constitutes acceptance of the updated policy.

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11Contact Us

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 after logging in to the platform.
• FAQ: Find answers to common questions here.