12bng Terms and Conditions — Know everything, clearly

1 General Information & Overview

12bng is an internationally licensed online gaming platform offering slots, Live Casino, Sports Betting, and bingo to players in Bangladesh. These terms and conditions form a legally binding agreement between 12bng and its users.

By using the 12bng platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. If you do not agree with any part of these terms, please stop using this platform.

• 12bng reserves the right to modify these terms and conditions at any time.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• These terms and conditions are available in both English and Bengali; in the event of a dispute, the English version will prevail.

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2 Account Registration & Eligibility

The following conditions must be met to open an account with 12bng. Failure to comply may result in account termination and potential forfeiture of any balance.

• You must be 18 years of age or older — registration is strictly prohibited for anyone under 18.
• Each individual may open only one account; if multiple accounts are found under the same person, all will be closed.
• All information provided during registration must be truthful, accurate, and your own.
• A national ID or passport may be requested at any time for identity verification.
• Opening or operating an account in someone else's name is strictly prohibited.
• It is your responsibility to keep your account login credentials completely confidential.

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3 Deposit & Payment Rules

Depositing at 12bng is simple and secure. We support the most popular mobile banking methods in Bangladesh. The following rules apply to all deposits:

• Minimum Deposit Amount BDT 100।
• Deposits can only be made from payment methods registered in your own name.
• Payments through third parties are not accepted and may result in account termination.
• Deposits are generally credited to your account instantly.
• If there is a delay due to a system issue, please contact support.

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4 Withdrawal Rules & Process

Certain conditions must be met before withdrawing winnings from 12bng. We always aim to process your funds as quickly as possible.

• Minimum Withdrawal Amount BDT 500।
• Withdrawals can only be made to the same payment method used for your deposit.
• KYC (identity verification) must be completed before your first withdrawal.
• Standard withdrawals are processed within 15 minutes; during peak hours, it may take up to 2 hours.
• Wagering requirements must be fulfilled before withdrawing bonus winnings.
• 12bng reserves the right to suspend withdrawals if any suspicious activity is detected.

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5 Bonus & Promotion Terms and Conditions

12bng offers a range of bonuses and promotions. Each bonus comes with its own specific terms that must be read before acceptance. The general bonus terms are outlined below:

• Two bonuses cannot be active at the same time.
• Withdrawals are not permitted after accepting a bonus until the wagering requirements have been met.
• The maximum withdrawal limit from bonuses is specified separately for each offer.
• Bonuses will be automatically forfeited upon expiry.
• Any detected abuse of the bonus system will result in account termination.

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6 Gaming Rules

All games on 12bng are powered by internationally certified RNG (Random Number Generator) technology and are regularly audited by independent third parties. Please keep the following in mind when playing:

• If a game is interrupted due to a technical error, 12bng reserves the right to void that round.
• In the event of any dispute regarding a game result, server logs will be considered the final and conclusive evidence.
• RTP information for slots and casino games can be found in each game's description.
• The dealer's decision is final in Live Casino games.
• In Sports Betting, if a match is cancelled, your bet will be refunded.
• 12bng is not responsible for any game interruption caused by loss of internet connection.

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7 Prohibited Activities

12bng is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and will result in immediate account closure:

• Money laundering or transactions involving illegal funds.
• Exploiting the bonus system to make fraudulent profits.
• Creating multiple accounts to exploit bonuses.
• Using automated bots or software to play games.
• Harassing other players or using abusive language.
• Intentionally exploiting any system bug or error.
• Using third-party payment methods.

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8 Account Closure & Suspension

12bng reserves the right to close or temporarily suspend any account under the following circumstances:

• Violation of the Terms & Conditions.
• Failure to verify identity or providing false information.
• Account has been inactive for an extended period (12 months).
• Where required by a court order or regulatory authority.
• If the player requests account closure themselves.

You may close your account at any time. You will be given the opportunity to withdraw any remaining balance before closure, unless the account is being closed due to a breach of these terms.

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9 Responsible Gaming Policy

12bng believes gaming is a form of entertainment — not a source of income. We are committed to responsible gaming and offer the following tools to help protect our players:

• Set daily, weekly, or monthly deposit limits at your convenience.
• Option to set a cooling-off period (1–30 days).
• Self-exclusion option (completely removing yourself from the platform).
• Referral to professional help when needed.

Gaming addiction is a serious issue. If you feel that gaming is having a negative impact on your life, please reach out to our support team. To find out more, visit our Responsible Gaming Page Read more.

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10 Dispute Resolution Process

12bng is committed to resolving all disputes promptly and fairly. If you encounter any issue, please follow the steps below:

• Step One: Contact our support team directly via live chat.
• Step Two: If the issue remains unresolved, please submit a detailed complaint via email.
• Step Three: We will provide a written response within 7 business days.
• Final Step: If both parties cannot reach an agreement, the matter may be escalated to the licensing authority.

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11 Privacy & Data Protection

Your personal information is of the utmost importance to us. 12bng complies with international data protection standards. For more details, please refer to our Privacy Policy Read.

• Your personal information will never be sold to third parties.
• All data is securely stored using SSL encryption.
• Your information is not shared with any authority unless required by law.

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12 Terms Updates & Notifications

12bng reserves the right to change, amend, or update these terms and conditions at any time. When changes are made:

• A clear notice will be posted on the website.
• You will be notified via your registered email or SMS.
• Updated terms take effect from the date of the change.
• Continued use after any changes will be deemed acceptance of the updated terms.

For any questions regarding these terms and conditions, please contact our FAQ page Visit the page or contact our support team directly.